BIG SMILE COFFEE L.L.C (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you provide to us. This privacy notice will let you know how we collect, process and manage your personal data which we have received through your use of our website The privacy notice will also notify you of your privacy rights in relation to the personal data and how the law protects you.

It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

b) Changes to the privacy policy and your duty to inform us of changes
Please note that we may amend this policy from time to time and any updated policy will be posted on our website and, where appropriate, notified to you by e-mail. Please continue to review this policy whenever accessing our site.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


We are responsible for your personal data. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us by letter or email using the details below:

Building Name/No: BLOCK – B, Land Area: Al Goze Third, Plot Number: 71-0, Land DM No (Affection Plan): 23142 83288, Makani No: 23142 83288, Property No.(s): OF- 111

You have the right to make a complaint at any time to the UAE Data Office. We would, however, appreciate the chance to deal with your concerns before you approach the UAE Data Office, and invite you to contact us in the first instance.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer of personal data about you that you leave on our Site:

  • Identity Data includes name.
  • Contact Data includes email address and mobile and telephone numbers.
  • Technical Data includes (where you access the Site) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the website.
  • Aggregated Data is also collected, used and shared, such as statistical or demographic data. This information may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may anonymize and aggregate your Usage Data or Contact Data for market research or customer profiling purposes.
  • Usage Data includes information about how you use our Site.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


We use different methods to collect data from and about you including through:

a) Direct interactions. You may give us your Identity, Contact and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

b) Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies.


a) General
We will only use your personal data when the law allows us to. We will never sell your data, will keep your details secure, and will never share them with third parties for marketing purposes without your express consent.

We will handle and process your data in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and applicable local data privacy regulations, including Federal Decree Law No. 45 of 2021 regarding the Protection of Personal Data.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to contact you with your request to provide you with information and answer your questions;
  • Where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

b) Purposes for which we will use your personal data
  • Interaction and provision of information regarding the activities of BIG SMILE COFFEE L.L.C and the possibility of cooperation with BIG SMILE COFFEE L.L.C.

c) Marketing and Customer Support
We may use your Contact Data for us to contact you by email about BIG SMILE COFFEE L.L.C products, services and events, including promotional and special offers, but only where you have given us your express consent to do so by means of a specific opt-in to direct marketing.

d) Opting out
You can ask us or third parties to stop sending you marketing messages at any time by sending a request by post or email to the address or email address set out at the beginning of this privacy policy or by following the unsubscribe link on our marketing communications sent to you.

e) Cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

f) Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


a) Our sub-contractors
In order to process any requests you make regarding BIG SMILE COFFEE L.L.C products or to provide you with customer support, we may need to share your personal data with some of our service partners, suppliers and sub-contractors who are best placed to assist you. We will only allow such parties to handle your personal data when we have confirmed that they apply appropriate data protection and security controls and we have in place with them contractual obligations relating to data protection and security which include a requirement that they may only use your data to provide services to us and to you, and for no other purposes.

b) Other third parties
Apart from the above parties, we will not disclose your personal data to any third party without your express consent, except that we may make such a disclosure to governmental bodies, regulators, law enforcement agencies, courts/tribunals and legal advisers or insurers where we are required to do so in order to: comply with our legal obligations; exercise and/enforce our legal rights; prevent, detect, investigate crime or prosecute offenders; or in order to protect our employees and customers. In each case any such disclosure will comply with the relevant laws. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Your personal data is protected by technical security systems and additional authorization procedures, both during data transfer and when your data is filed and stored on our servers.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


We will only retain your personal data for as long as necessary to fulfil the purposes for which we have collected the data. Where personal data is held for marketing purposes and there is no sales history we will hold your personal data for no longer than two years from the date of your last interaction with us.

In some circumstances you can ask us to delete your data: see the next section for more information.

In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


a) What are these?
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us using the contact methods and details set out the beginning of this privacy policy.

b) What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

c) Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.